Confirmation · TaskNest Hub
We Received Your Request
Thanks for reaching out. Your message is in the queue, and a support team member will review it. Most inquiries about handyman and home repair services get a reply within one business day.
Response & review
What happens next
Support replies to most inquiries within one business day. If your message was about an active booking, the booking reference is attached, so we can pull up the details without asking you again. You will get a reply at the email address you provided. If you do not see it, check your spam folder before following up.
The review step, in plain terms
A person reads your note, not a script. They check the task type, your ZIP code, and any booking reference, then write back with either a direct answer or the specific detail they still need. If your note included photos, they get attached to the same thread.
One business day
Most replies land inside the next working day. Weekend notes get picked up Monday.
Reply to the same thread
Keep the record in one place. It is faster than starting a new message.
If your request was about a booking
Keep an eye on your booking page for updates
If you asked about a reschedule, the change will show there once it is confirmed. If you reported a problem, support may ask for photos or additional detail. Reply to the same thread so the record stays in one place — that is faster than starting a new message.
Reschedule requests appear on the booking page once confirmed
Reported problems may need photos or extra detail
Message your Tasker in-platform so both threads stay visible to support
Applying as a Tasker
Applications go through a review step
Applications go through a review step that includes identity verification and background screening. You will hear from us about next steps once the initial review is complete. Keep an eye on the email address you used to apply. If you have questions in the meantime, reply to the confirmation email so your application stays attached to one thread.
Coverage & status
Checking the status of your request
If you have not heard back within a business day, reply to the confirmation email with your reference number. Do not start a new request for the same issue, since that splits the record and slows things down. For anything tied to an active visit, message your Tasker through the platform as well. Support can see both threads.
What to have ready when we reply
- For pricing questions, have the task type and your ZIP code handy.
- For a question about a specific Tasker, have their name and your booking reference.
- For a reported issue, photos help. These details let support give you a useful answer on the first reply rather than asking for more information.
Coverage in your area
We will check Tasker availability for your ZIP code and let you know what is realistic. Smaller cities may have fewer same-day options. In the meantime, posting your task directly shows live availability, which is often faster than waiting for a reply. You can post a task and adjust the details later if needed.
Other ways to reach us
A real desk in New York
Our office is at 120 Broadway, 17th Floor, New York, NY 10271. Phone lines are staffed Monday to Friday, 9:00 AM – 6:00 PM. For booking-related questions, platform messaging is usually faster because the record is attached. Use whichever channel suits the question.
- 120 Broadway, 17th Floor, New York, NY 10271, USA
- +1-212-555-0432
- [email protected]
- Monday to Friday: 9:00 AM – 6:00 PM
While you wait
Three useful things you can do now
You can browse the category pages to confirm you picked the right service, or read the pricing page for details on rates and fees. If you want to move faster, posting a task directly shows live Tasker availability in your area. Many questions answer themselves once you see who is free near you.
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1
Confirm the right service
Browse the categories and match your job to handyman, home repair services, cleaning, or assembly before you commit.
Browse all services -
2
Read the pricing guide
See how rates, fees, and booking windows work before you decide on a Tasker and a time slot.
Read the pricing guide -
3
Post a task to see who is free
Posting your task shows live Tasker availability near you — often the fastest way to answer your own question.
Post a task
Still stuck? Reply to your confirmation email with your reference number and we will pick it up from there.