Privacy Policy · Effective October 2026
Privacy Policy
This policy explains how TaskNest Hub collects, uses, and shares personal data when you use this website. It applies to visitors, customers, and Taskers. The operator is TaskNest Hub, 120 Broadway, 17th Floor, New York, NY 10271, USA.
Contact us about privacyScope of this notice
You will find this policy on every page of task-rabbit.info, from the service listings through to the booking screens. It covers the whole relationship between you and TaskNest Hub: the account you open, the task requests you post, the messages you exchange with a Tasker, and the payments that run through the platform. It also covers the screening information we hold about Taskers who join to take on handyman and home repair services work. If you only read one page about how we handle data, this is the one to keep open.
We wrote it in plain language on purpose. Where a term has a specific legal meaning, we say so at the point it appears rather than pointing you to a glossary. If anything here is unclear, you can ask us directly using the contact details in the final section and we will explain it in the same plain terms.
Data we collect
We collect information you provide directly, including your name, email address, phone number, and the details of any task you post. When you use the contact form, we collect the message content and any attachments.
If you apply as a Tasker, we collect the information needed for identity verification and background screening.
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Account details
Your name, email address, and phone number, plus the address where a job is booked.
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Task requests
The description, photos, and preferred time you attach to a handyman or home repair services request.
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Messages you send
The content of contact form messages and any attachments you add when you write to us.
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Tasker screening
For Taskers only: the documents and results needed for identity verification and background checks.
Collected automatically
IP address, browser type, device information, and the pages you visit. We use these technical signals to keep the site working and to detect misuse, not to build advertising profiles.
How we use your data
We use your data to provide the service: matching you with Taskers, processing bookings, and handling payments. We use contact details to respond to inquiries and send booking updates. Technical data helps us keep the site working and detect misuse. We do not sell your personal data. Where we rely on consent, you can withdraw it at any time.
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Matching and booking
Your task details and location reach the Taskers who can take the job, and nothing more than the job requires.
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Payments
Payment details are handled by our payment provider. We keep the record of what was booked and what was paid.
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Booking updates
Confirmations, schedule changes, and reminders go to the email address and phone number on your account.
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Keeping the site safe
We review usage patterns to spot fraud, spam, and misuse of the platform, and to keep listings accurate.
Legal bases and consent
Where required by applicable law, we process personal data on the basis of your consent, the performance of a contract, or our legitimate interest in operating the service. You may withdraw consent for non-essential processing without affecting your ability to use the core service. Withdrawing consent for essential processing may mean we cannot complete a booking.
Consent
Used for optional communications and non-essential features. Withdraw it whenever you like.
Contract
Needed to create your account, match a Tasker, and complete the booking you asked for.
Legitimate interest
Keeping the marketplace safe, accurate, and available to the people who use it.
Sharing with third parties
We share data with Taskers only to the extent needed to complete a booking. We use service providers for payment processing, identity and background checks, hosting, and support tooling. These providers process data on our instructions.
We may disclose data where required by law or to protect the rights and safety of users. We do not sell personal data to advertisers.
Who sees what
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Your Tasker
Sees the task details, the job address, and the contact needed to coordinate arrival.
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Payment provider
Processes the transaction and returns only what we need to keep the booking record.
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Screening partners
Handle identity and background checks for Taskers applying to take on work.
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Hosting and support
Keep the site online and let our support team answer the messages you send us.
Cookies and tracking
We use cookies and similar technologies to keep you signed in, remember preferences, and measure site usage. You can control cookies through your browser settings. Blocking some cookies may affect how the site works.
Our Cookie Policy describes the categories we use and how to manage them.
Read the Cookie Policy
Data retention
We keep booking records and related data for as long as needed to provide the service and meet legal, tax, and accounting obligations. When data is no longer needed, we delete or anonymize it.
Booking records
Kept for the legal and accounting period
What was booked, when it happened, and what was paid. We hold these records for as long as tax and accounting rules require.
Contact form messages
Kept while the inquiry is open
Messages you send through the contact form are kept for a reasonable period so we can resolve the inquiry and refer back to it if you write again.
Vetting results
Kept for vetting and legal compliance
Identity and background check results for Taskers are retained only as long as required for vetting and legal compliance.
Your rights
Depending on where you live, you may have the right to access, correct, delete, or restrict the processing of your personal data. You may also request a portable copy or object to certain processing.
To exercise these rights, contact us using the details below. We will respond within the timeframe required by applicable law. You may also have the right to lodge a complaint with a supervisory authority.
Contact us about privacy-
Access
Ask for a copy of the personal data we hold about you.
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Correction
Have inaccurate account details or booking records put right.
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Deletion
Ask us to delete data we no longer need to keep for legal reasons.
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Portability
Request a portable copy of data you gave us, in a common format.
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Restriction
Limit how we use your data while a question about it is being resolved.
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Objection
Object to processing we base on legitimate interest, and we will review it.
Security
We use technical and organizational measures to protect personal data against unauthorized access, loss, or alteration. These include encryption in transit and access controls on internal systems.
No method of transmission or storage is entirely secure, and we cannot promise absolute security. If a breach affects your rights, we will notify you and any relevant authority as required by law.
Staff who can reach booking data do so through named accounts with role-based permissions, and access is reviewed when someone changes roles or leaves.
Children’s privacy
This site is not directed at children, and we do not knowingly collect personal data from anyone under the age required by applicable law. If you believe a child has provided us with personal data, contact us and we will delete it.
Changes to this policy
We may update this policy to reflect changes in our practices or legal requirements. The effective date at the top of this page reflects the most recent revision. Material changes will be communicated through the site or by email where appropriate. Continued use of the site after an update means you accept the revised policy.
Contact for privacy requests
Send privacy requests to TaskNest Hub, 120 Broadway, 17th Floor, New York, NY 10271, USA, or by phone at +1-212-555-0432. Include enough detail for us to identify you and respond. We may ask for verification before acting on a request.
If your question is about a specific booking, or about how a Tasker handled the work, the fastest route is the Contact page, where the support team can look at the booking with you.
TaskNest Hub
120 Broadway, 17th Floor
New York, NY 10271, USA
Phone: +1-212-555-0432
Email: [email protected]
Monday to Friday: 9:00 AM – 6:00 PM
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